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Chapters List
Chapter One: Basic manners
Chapter Two: Office politics
Chapter Three: Your Public Image
Chapter Four: Business Travel
Chapter Five: Africa Etiquette
Chapter Six: Asia Etiquette
Chapter Seven: Australia & New Zealand Etiquette
Chapter Eight: Europe Etiquette
Chapter Nine: Middle East & Gulf States Etiquette
Chapter Ten: Israel Etiquette
Chapter Eleven: North America Etiquette
Chapter Twelve: Latin America Etiquette
Chapter Thirteen: Terrorism
Chapter Four: Business Travel

Travelling by Commercial Jet; Travelling by Corporate Jet; Travelling by Helicopter; Air Travel Vocabulary; Travel Tips; Airline / Airport Tips; Coping with the Effects of Air Travel; Jet Lag & Melatonin; Health; Inoculations; Immunization Code; Food to Avoid When Water is Not Potable; Packing Tips; Packing a Wardrobe for Business Travel (Men, Women); How to Pack a Garment Bag; How to Pack a Suitcase; Travelling With Your Laptop; Travelling With Your PC-Card Modem; Prepaid Mobile-Phone Kits; Mobile Trip Manager; Car Rental Tips; Limousine Travel; Hotel Language; How to Get the Best Hotel Rates; Hotel Tips; Hotel Gratuities; Global Gratuities; Hotel Complaints; Communicating with Foreigners; Preparing for Your First Meeting; Negotiating Abroad; More Negotiating Tips; Getting the Money Out.

Business class offers many advantages. The first is the larger seats, which are deeper and recline further than those in the economy section.

If you cannot justify the expense of business class, economy is the only choice. Ask for a free upgrade to business class. You stand a chance of getting an upgrade if you are a frequent flier, have paid full fare, or are travelling with someone who already has a first or business class ticket. Airlines sometimes upgrade people who are celebrating their honeymoon or have an injured leg that must be kept elongated.


Travelling by Commercial Jet
Choose an aisle seat with an empty seat between you and the window. An aisle seat is preferable because it has a little extra space and is easily reached.

Air Travel Tips
Put on the headset if the person seated next to you insists on conversation and you want to read or relax.

Packing Tips
Leave business cards inside all of your bags in case the outside tags are lost en route. Photocopy all travel documents and credit cards and keep a copy in a separate place.

Hotel Gratuities
When in doubt about the gratuity ask the concierge at your hotel.

Always take a pile of American one-dollar bills when travelling around the world - it is the most accepted currency.

Hotel Complaints
Complaints that may warrant a free night stay:

  • The sound of a jackhammer before 8:00 a.m.
  • You have a reservation and indicated a late arrival but there are no rooms available.

Complaints that may warrant a free meal:

  • The bed is really uncomfortable and they cannot give you another room.
  • The next door guests are extremely loud.

Negotiating Abroad
The key to a successful negotiation is to bring out the differences and integrate them in a way that pleases both parties. Satisfying everyone's needs is the main purpose of negotiating.